FAQ
How can we help?
All your gas questions answered!
What payment options do you accept?
We accept various payment methods, including cash, credit cards, direct debits, and bank transfers. Our payment process is designed for your convenience.
What is CO2 used for?
CO2 is carbon dioxide which required to carbonate drinks. It is used for lager and soft drinks.
What is 60/40 used for?
Primarily used for dispensing beer, lager, and cider. Both are blended to offer the right mix of gas for specific beverages. Lagers and ciders typically require a 60/40 Mixed Gas blend.
What is 70/30 used for?
When it comes to beverages like beers and stouts that require a smooth texture, a commonly used blend is the 70/30 Mixed Gas. The higher proportion of nitrogen in this blend contributes to the smoothness.
What day can you deliver to me?
We can put you on a dedicated gas run so you will receive your gas delivery on the same day every week.
How can I place an order for gases or products?
You can place an order through our trade login website, by telephone phone, or by email. Our team is ready to assist you with your order.
Can I set up recurring gas deliveries for my business?
Absolutely. We offer a "Gas Runs" program where we establish a regular delivery schedule based on your consumption needs, ensuring a consistent supply of gases.
What safety measures are in place during gas deliveries?
Our trained drivers follow safety protocols during deliveries. We prioritise safety to protect our customers and our team members.
Do you offer technical support and guidance for gas-related questions?
Yes, our team of experts is available to provide technical support and answer any questions you may have about gas handling, equipment, and safety.
How safe is the gas?
Safety is important to us. We provide gas cylinders that meet stringent safety standards and are certified for safe usage. Our cylinders are manufactured by reputable suppliers and undergo thorough quality checks to ensure they meet or exceed industry safety regulations. You can trust our cylinders to maintain the integrity and security of stored gases.
How do I know which gas is which?
Our cylinders are clearly labelled and to help you identify the type of gas. They will indicate either CO2, Mixed Gas 70/30 or Mixed Gas 60/40. To identify them as newly filled cylinders they have a clear plastic seal on fittings so you can distinguish from other used cylinders.
Are the fittings the same?
It is crucial to note that Mixed Gas valves have female fittings and may resemble other mixed gas cylinders. To avoid any confusion, always ensure that you connect the correct cylinder to the correct product line.
What do I do if I have an issue?
Give us a call! If you think you have a leak or any other problem just call us and we can help.
What are your delivery options?
We offer reliable delivery services and tracking of our drivers so you can see where they are on their way to you. Delivery schedules can be customised to meet your specific needs.
Do you offer bulk gas delivery services?
Yes, we provide bulk gas delivery services to meet the high-volume needs of our customers. Contact us for more information.
Can I return empty cylinders?
Yes, we will try to lift empty cylinders from your premises when we visit with deliveries. This helps us have the stock ready for your next delivery.
What industries do you serve?
We serve a wide range of industries, including hospitality, events and breweries. Our gases and products cater to diverse needs.
How can I get a quote for my specific beverage gas or product needs?
You can request a quote through our website or contact our sales team directly at [email protected]. We'll provide you with a tailored quote based on your requirements.
HAVE A QUESTION NOT ANSWERED HERE?
We’re here to help. Ask any questions, and our specialists will prepare a quote just for you or any your specific inquiry.